RETURNS/CHANGES 📦

RETURNS

Right of withdrawal:

If the product received is damaged/defective, the customer must notify details of damages to: eshop@gennypi.it within 24-hours time. MANDA S.A.S. will replace any defective product.

Possible damages to packaging and/or products or a missing number of packages or indications caused during transportation through road carriers must be immediately notified by writing relevant remarks onto delivery receipt of courier. Once signed clean delivery receipt, no claims about the external look of a package will be allowed.

If for any reason the Customer is not satisfied with the order, he may return the purchased product within 14 days of the date of delivery, in accordance with Article 64 of the Consumption Code. MANDA S.A.S. will refund the full cost of the products returned by the customer if unused and not damaged.

Recovery shall be made to the current account corresponding to the credit card used for payment. Alternatively, if the purchase has been paid by bank transfer, the re-accreditation is carried out on the current account of the customer.

The right of withdrawal may be exercised exclusively by the customer and in no case by the recipient of any gift.

The Customer can choose the courier with which to carry out the shipment independently. The customer is responsible for the risks associated with the return and the shipping costs.

Acceptance of the surrender can only take place after authorisation by MANDA S.A.S. itself.

Unaccepted returns:
- Products damaged by the customer
- Customized products at customer request



CAMBI

The product may be changed within 14 days of purchase. The shipment for the change of product is charged to the Customer.
Alternatively, the changes can be made directly at the sales point MANDA S.A.S.

Declination of liability

MANDA S.A.S. reserves the right to make changes and corrections to the site whenever this becomes necessary without any kind of prior notice. MANDA S.A.S. does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such content is considered illegal or illegal in some of these countries, please avoid accessing the MANDA S.A.S. website and if you decide, in any case, to access it, you will be informed that the use you decide to make of the services provided will be your sole and personal responsibility. Stella s.r.l. has also taken all necessary precautions to assure its customers that the contents of ruedesmille.com they are accurate and do not contain incorrect or up-to-date information, in relation to the date of their publication on the website and, as far as possible, subsequently. However, MANDA S.A.S. assumes no responsibility towards the users regarding the accuracy and completeness of the contents published on ruedesmille.com without prejudice to their liability for serious misconduct and guilt and without prejudice to any other provision of the law.

MANDA S.A.S. tries to present and allow the visibility of the Products and colours on the site in the most truthful and accurate way as possible. The display of product colours, however, depends on the user's monitor and MANDA S.A.S. cannot guarantee that the customer's monitor accurately reflects the product's colours.

MANDA S.A.S. will not be liable to the Customer in any way as a result of:
- Damages or losses caused by the products (or the use done by the Customer)
- Damages which have not been caused by non-compliance with MANDA S.A.S.;
- Loss of business or business opportunities.

  

For any information or complaint, please contact the Customer Service at eshop@gennypi.it